Checking in & out

You can check-in from 3 pm on the day of your arrival, if you're staying in either one of the CBeebies Land Hotel Suites or one of our Treehouses check-in will be available from 2 pm. Check out is before 10 am on the morning of departure.

You are welcome to drop your bags off and head to the theme park / Waterpark (If tickets are included) at any time.

If you are staying at one of our local nearby hotels please check your confirmation for check-in/out times.

Important Information:

  • Please note that upon check-in to the Resort Hotels, you will be required to provide a credit/debit card for a pre-authorisation against your room. A set amount will be held (currently £50.00), and will be released back into your account within 5-10 working days.
  • If you are staying at one of our nearby hotels, a pre-authorisation maybe requested by the hotel. Please speak to our Guest Experience Team if you would like more information. 
  • If you're staying in the Stargazing Pods, please note that Reception cannot store luggage.