Checking in & out

Checking In:

  • Resort Hotel guests will be emailed 3 days before arrival inviting them to check in online. (Just to let you know, this does not include Stargazing Pods guests.) Check-in time for our Luxury Treehouses guests and CBeebies Land Hotel Suites guests is from 2pm on the day of arrival, and for all other room types check-in time is from 3pm. Check-out time is before 10am on the day of departure for all Resort Hotel guests. 
  • On your arrival day, you will receive a handy notification when your room is ready, you can also find your check-in & out times on your confirmation.
  • If you are staying at one of our nearby partner hotels please check your confirmation for check-in & out times.

Arriving at the Resort:

Directions

Car Parking Information

Pre-Authorisation Of Your Card:

  • Please be aware that upon check-in to the Resort Hotels, you will be required to provide a credit/debit card for a pre-authorisation against your room. Please see below:

    • Stargazing Pods guests - A £10 pre-authorisation will be taken at check-in.
    • Alton Towers Hotel / Splash Landings Hotel / CBeebies Land Hotel / Enchanted Village Woodland Lodge guests - A £5 pre-authorisation will be taken at check-in.
    • Luxury Treehouse guests - A £50 pre-authorisation will be taken at check-in.
  • If you are staying at one of our nearby hotels, a pre-authorisation may be requested by the hotel. 

Important Information:

  • If you're staying in the Stargazing Pods, please note that Reception cannot store luggage. 
  • Guests are advised to keep their luggage in their cars until their room is available. A shared self-storage room is available where you can store your own luggage, please speak to a member of the Reception team on arrival.