Checking in & out

Checking In

  • Check-in online: If you're staying in one of our Resort Hotels, we'll email you 3 days before your arrival date with all the details on how to do this (this does not include Stargazing Pods guests). Then, on arrival day, you’ll receive a handy notification when your room is ready!
  • Arrival time: If you’re unsure what time your room check-in is, you can find this on your main booking confirmation. But this doesn’t mean you need to wait till then to start your short break – you can arrive at any time on your first day to enjoy all that the Resort has to offer, then get settled in later on.
  • Multiple rooms: If you have booked more than one room, please check in with our reception teams on arrival at your hotel. Our online check-in will only allow you to check in one room.

Checking Out

  • Check-out time is before 10am on the day of departure for all Resort Hotel guests.
  • Late Check-out is available for guests staying at the Resort Hotels, Stargazing Pods, Woodland Lodges and Treehouses only, and is an extra cost. This must be added to your short break at the time of booking and cannot be added once you have already booked. 

Pre-Authorisation Of Your Card

  • When checking in to our Resort Hotels, you will be required to provide a credit/debit card for a pre-authorisation against your room:

    • Stargazing Pods:  A £10 pre-authorisation will be taken at check-in.
    • Alton Towers Hotel / Splash Landings Hotel / CBeebies Land Hotel / Enchanted Village Woodland Lodge: A £5 pre-authorisation will be taken at check-in.
    • Luxury Treehouses: A £50 pre-authorisation will be taken at check-in.
  • If you are staying at one of our nearby hotels, a pre-authorisation may be requested by the hotel on arrival.  

Luggage Information

  • We ask that you please leave your luggage in your car (removing any valuables and items that you may need in the Park) until your room is ready.
  • A shared self-storage room is available at the Resort, please speak to a member of the reception team on arrival. 
  • If you're staying in the Stargazing Pods, please note that reception cannot store luggage.