Checking in & out

Check In:

• Our Resort Hotels guests will receive an email prior to their stay asking them to check-in online. All guests will need to check-in online before arrival - there will be details on your Booking Confirmation on how to do this (Please note, this does not include Stargazing Pods guests.) You'll then receive a handy notification when your room is ready. Our rooms are ready from 3pm (Luxury Treehouses from 2pm). 
• Check out is before 10 am on the morning of departure.
• If you are staying at one of our local nearby hotels please check your confirmation for check-in/out times.

Pre-Authorisation Of Your Card:

• Please note that upon check-in to the Resort Hotels, you will be required to provide a credit/debit card for a pre-authorisation against your room.

• A set amount will be held (please see below), and if not used will be released back into your account within 5-10 working days.

  • Stargazing Pods guests - No pre-authorisation required
  • Alton Towers Hotel guests - A £5 pre-authorisation will be taken at check-in.
  • Splash Landings Hotel guests - A £5 pre-authorisation will be taken at check-in.
  • CBeebies Land Hotel - A £5 pre-authorisation will be taken at check-in.
  • Enchanted Village Woodland Lodge guests - A £5 pre-authorisation will be taken at check-in.
  • Luxury Treehouse guests - A £50 pre-authorisation will be taken at check-in.

• If you are staying at one of our nearby hotels, a pre-authorisation may be requested by the hotel. 

Important Information:

• If you're staying in the Stargazing Pods, please note that Reception cannot store luggage. Guests are advised to store luggage in the boot of their cars prior to checking in and after checking out. Should you be travelling to the Resort by public transport, please speak to a member of the Reception team at your accommodation for assistance.