Checking in & out
- Resort Hotel guests will be emailed 3 days before arrival inviting them to check in online. (Just to let you know, this does not include Stargazing Pods guests.) Check-in time for our Luxury Treehouses guests and CBeebies Land Hotel Suites guests is from 2pm on the day of arrival, and for all other room types check-in time is from 3pm. Check-out time is before 10am on the day of departure for all Resort Hotel guests.
- On your arrival day, you will receive a handy notification when your room is ready, you can also find your check-in & out times on your confirmation.
If you are staying at one of our nearby partner hotels please check your confirmation for check-in & out times.
If you have booked multiple rooms, please check in with our reception teams on arrival at your hotel. Our online check-in will only allow you to check in one room.
Arriving at the Resort:
Pre-Authorisation Of Your Card:
Please be aware that upon check-in to the Resort Hotels, you will be required to provide a credit/debit card for a pre-authorisation against your room. Please see below:
- Stargazing Pods guests - A £10 pre-authorisation will be taken at check-in.
- Alton Towers Hotel / Splash Landings Hotel / CBeebies Land Hotel / Enchanted Village Woodland Lodge guests - A £5 pre-authorisation will be taken at check-in.
- Luxury Treehouse guests - A £50 pre-authorisation will be taken at check-in.
If you are staying at one of our nearby hotels, a pre-authorisation may be requested by the hotel.
- If you're staying in the Stargazing Pods, please note that Reception cannot store luggage.
Guests are advised to keep their luggage in their cars until their room is available. A shared self-storage room is available where you can store your own luggage, please speak to a member of the Reception team on arrival.