Checking in & out

You can check-in from 3 pm on the day of your arrival, if you're staying in either one of the CBeebies Land Hotel Suites or one of our Treehouses check-in will be available from 2 pm. Check out is before 10 am on the morning of departure.

You are welcome to drop your bags off and head to the theme park / Waterpark (If tickets are included) at any time.

If you are staying at one of our local nearby hotels please check your confirmation for check-in/out times.

Important Information:

  • A bank card with the customer's name is required for identification upon arrival at the accommodation before check-in. In addition, a credit/debit card must be provided and authorised for £50 at Reception before checking in; this will be refunded on check out. However, Merlin reserves the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the accommodation during your stay or for any items that are missing when you leave.
  • If you are staying at one of our nearby hotels, a pre-authorisation maybe requested by the hotel. Please speak to our Guest Experience Team if you would like more information. 
  • If you're staying in the Stargazing Pods, please note that Reception cannot store luggage.  

Remember your face masks!

Guests are required to wear a face mask in order to go on selected rides and we recommend wearing a mask whilst on resort.