I've already booked an overnight stay

Calls cost 13p per minute plus your phone company's access charge.

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The Guest Experience opening hours are:

  • Monday - Friday 9am- 9pm
  • Saturday & Sunday 9am- 5.30pm
  • Bank Holidays: 9am-5.30pm
  • Christmas Eve: 9am-1pm
  • Christmas Day: Closed

Important Information:

  • Our Shortbreaks Guest Experience Team cannot help with questions or bookings relating to day only tickets.
  • Our email team are unable to provide quotes or check availability.
  • Our email team cannot cancel or amend bookings within 7 days.
  • If you would prefer to call a local rate number you will find one at the bottom of your booking confirmation.