What happens when I arrive at the Resort?

Remember your face masks!

Guests are required to wear a face mask in order to go on selected rides and we recommend wearing a mask whilst on resort.

When you arrive we want to help you get the most out of your break. Take a look at the information below as well as some handy tips.

Arriving at the Resort:

  • Our address is Alton Towers Resort, Alton, Staffordshire, ST10 4DB. If you need information regarding travelling to us by train, coach or by air. Please see our directions page for more information.   

Parking at the Resort:

  • Car parking is included throughout the duration of your stay (for guests staying at the Alton Towers Resort Hotels)  

  • If you're staying at the Resort on arrival please follow the signs to the hotel car park. After you have parked your vehicle, please make your way to our reception, where you will be asked to complete the pre-arrival information. Please note you will not need to move your vehicle until you depart the Resort.

  • If you're visiting for the day or need further information please visit our car parking information section. 

Checking In:

  • On arrival at the Resort, all members of your party (aged 3 and over) will be required to participate in a temperature check before proceeding to Check-In.  You are welcome to arrive at a time that’s convenient for you, but we do ask that only one member of each party attends the Check-In desk.

  • New measures have been introduced in our Hotel receptions and other communal areas for your safety, and that of our employees.  Spatial markers are set out on the floor, and our employees will serve you from behind hygiene screens or be wearing protective clothing.

  • Your room will be available from 3pm on your day of arrival, although you can check-in and collect your key earlier.  Unfortunately, we are currently unable to store your luggage until your room is ready.

  • Don’t forget to have your booking confirmation and a form of ID ready.