Coronavirus (Covid-19) – Guest Information

Government Guidelines update as of Monday 14th September 2020:
We ask that all of our guests keep up to date with the latest government information to understand what this means for their personal circumstances.

We will assume that all guests arriving at Alton Towers Resort are compliant with government guidelines.

If you find that you need to move the date of your break due to not complying with the new Government Guidelines, please contact our Guest Experience Team for further help and information.

We're ready to welcome you back!

In line with the latest Government guidance, we are delighted to confirm that Alton Towers Resort is now open and we can’t wait to welcome you back. 

To find out more about the plans Alton Towers Resort has put in place to make your break as safe and as enjoyable as always, visit Alton Towers Know Before You Go page here for all the details you need before your visit.

We have opened the majority of our rides and outdoor attractions, although some indoor facilities must remain closed for now.  We will reopen with significantly reduced numbers and a range of hygiene and safety measures to protect you and our employees.  You can find out more about these measures here.

Our resort hotels are also open with a reduced number of bookings in line with our attraction capacity numbers.

We ask all guests planning to visit our Resort to please respect each other, our employees and our guidelines on maintaining good hygiene and a safe distance between households.  For further information and updates on reopening times, as well as FAQs on new operations and safety measures, please visit frequently asked questions

Remember your face masks!

Guests are required to wear a face mask in order to go on selected rides and we recommend wearing a mask whilst on resort.


How do I redeem my voucher?

If your stay was impacted by a Covid-19 park closure and you have been issued with a voucher then your voucher can be redeemed online via Manage My Booking for stays up to and including 3rd July 2021, excluding Winter packages. All Vouchers must be redeemed before 8th November 2020.

When redeeming your voucher the party composition, accommodation type and any additional add-ons must stay the same where applicable.


I have a booking or want to make a booking on a Park open date, can I still contact you?

We anticipate high email volumes over the next few days, so if you want to make a booking the quickest and best way to do that is to visit our website or if you have questions about an existing booking you can visit our Help Centre for all the up to date information. 

If you have purchased tickets for a day visit only, please visit