I would like to cancel my Shortbreak booking.

For guests who have a short break booking up to and including 3rd July 2020:

For guests with a short breaks arriving up to and including 3rd July 2020, we have relaxed our usual terms and conditions so you can now reschedule your break to another date in the 2020 season with no additional cost*

Please complete our amendment form via 'Manage My Booking' including your booking reference and the preferred date you would like to rearrange your booking to. Our team will get back to you as soon as possible. We look forward to welcoming you to Alton Towers Resort soon. 

  • *Subject to availability, please provide 3 alternative dates in order of preference, dates are allocated on a first come first serve basis.
  • Please note- if you have booked a partner Hotel (an offsite hotel) most will honour the price you booked at, however, there are a small number which cannot, we will let you know based on the dates you choose.

My booking is for a date after the 3rd July 2020 and I would like to cancel.

Please understand that we are prioritising guests with bookings in the next few weeks. Any short breaks bookings for stays beyond 3rd July 2020 will, at this time, be subject to regular terms and conditions. We politely ask guests who have booked beyond the 3rd July 2020 to contact us nearer the time of their stay date.

My booking is for a date after the 3rd July 2020 and I would like to amend to an alternative date.
 
We understand that some of our guests who are staying after the 3rd July 2020 would like to amend to an alternative date. Should you wish to make any changes to your short break please fill out our email form. Just select 'I've already booked' in the drop-down, followed by 'I would like to amend my short break booking'

Please be aware amendments may incur additional charges and our Guest Experience Team will inform you of these before making any changes to your confirmed break. 

Please note that we are prioritising guests with bookings in the next few weeks. Any short breaks bookings for stays beyond 3rd July 2020 may experience longer wait times than usual.