Redeeming My Voucher

Currently, our guests are unable to redeem their vouchers online - please call our Guest Experience Team on 0300 332 1422 for assistance.

Voucher redemption and validity dates

  • Redemption: Your voucher can be used as part payment towards any break, accommodation and room type, subject to availability. If your new booking is more expensive than your voucher value you will need to pay any additional costs in full at the time of booking. Your voucher can only be redeemed against a booking with Alton Towers Holidays and is not valid for any other Merlin attractions. 

  • Validity: Your voucher must be redeemed within 6 months of the issue date and will be non-refundable. (Your stay date does not have to be within the 6-month period).

  • Remaining balance: Any remaining balance left on the voucher will expire after 6 months of the voucher being issued.

Important Information

  • Vouchers issued on or after the 16th of August 2021 are non-refundable.