Voucher Redemption Questions

How do I redeem my voucher?

You can now redeem your voucher online by visiting Manage My Booking and following the on-screen instructions. 

When can I redeem my voucher?

Vouchers can be redeemed online now via Manage My Booking. If you were due to stay in April, your voucher must be redeemed by 31st May 2020, if you were due to stay in May your voucher must be redeemed by 30th June 2020 and if you were due to stay in June your voucher must be redeemed by 31st July 2020 for stays in the 2020 season.

How long is my voucher valid for?

Vouchers are valid for stays before the 8th November 2020, excluding winter packages.

When I have made my voucher booking can I amend or change at a later date?

You can amend your booking as many times as you need to if your new booking is affected by future Covid-19 park closures. If your booking is not affected by Covid-19 closures, standard terms and conditions will apply once your booking has been processed.

Can I change my package or hotel when rebooking with a voucher?

When redeeming your voucher the party composition, accommodation type and any additional add-ons must stay the same where applicable.