Getting ready for your short break? we have a selection of our most frequently asked questions below.
- What happens when I arrive at the Resort?
- Pre-booking our Restaurants for breakfast & dinner
- I'm staying at a nearby hotel with Alton Towers Holidays
- I'm staying onsite at Alton Towers Resort
Getting in touch with us.
Haven’t been able to find the answer you were looking for, or do you need more help?
You can contact our email team, by filling out our Contact Us Form and a member of our Team will be in touch.
If you would prefer to speak to one of our Guest Experience Team a local rate number can be found at the bottom of your confirmation.
- Please note our Shortbreaks Guest Experience Team cannot help with questions or bookings relating to day only tickets.
The Guest Experience Opening Hours:
- Monday - Friday: 9am- 9pm
- Saturday & Sunday: 9am- 5.30pm