Getting ready for your short break? we have a selection of our most frequently asked questions below.
- What happens when I arrive at the Resort?
- Pre-booking our Restaurants for breakfast & dinner
- I'm staying at a nearby hotel with Alton Towers Holidays
- I'm staying onsite at Alton Towers Resort
- I would like to cancel my Shortbreak booking.
Getting in touch with us.
Haven’t been able to find the answer you were looking for, or do you need more help?
- You can contact our email team, by filling out the below contact us form below and a member of our Team will be in touch.
- Alternatively, you can contact our Guest Experience Team via Telephone, please be aware we are experiencing very high call volumes and long wait times at the moment.
- If you need to contact us regarding booking or amending a restaurant reservation, please visit our Restaurant information. Our Guest Experience Team has the same table reservation availability as shown online.
The Guest Experience Opening Hours:
- Monday - Friday: 9am- 9pm
- Saturday & Sunday: 9am- 5.30pm