Existing Booking

Arriving At The Resort

A Checklist Before You Arrive

Downloading My E-Vouchers

Booking Breakfast & Dinner

Extraordinary Golf Information

Amend your booking

Did you know?

You can amend your stay date or Theme Park entry date, update the lead name on your booking and add extras, you can do these via Manage My Booking. You can also download your e-vouchers, and arrange carer ticket refunds if needed.

Manage My Booking

Getting in touch with us:

Haven’t been able to find the answer you were looking for? The Alton Towers Holidays Live Chat Wizards are on hand to assist with any queries relating to your existing booking. 

Live Chat

The Guest Experience Opening Hours:

  • Monday - Friday: 9am- 9pm
  • Saturday & Sunday: 9am- 5.30pm
  • Please note that the above opening hours may vary during Bank Holidays.