Existing Booking

Getting ready for your short break? How can we help?

Arriving At The Resort

Downloading My E-Vouchers

Booking Breakfast & Dinner

Extraordinary Golf Information

Amend My Theme Park Date

Manage My Booking:

You can now 'Manage Your Booking' online where you will find all the latest information for your upcoming Shortbreak. You can also download your e-vouchers and add extras.

Manage My Booking

Getting in touch with us:

Haven’t been able to find the answer you were looking for, or do you need more help? The Alton Towers Holidays Live Chat Wizards are on hand to assist with any queries relating to your existing booking. 

Live Chat

The Guest Experience Opening Hours:

  • Monday - Friday: 9am- 9pm
  • Saturday & Sunday: 9am- 5.30pm
  • Please note that the above opening hours may vary during Bank Holidays.