Existing Booking

Getting ready for your short break? We have a selection of our most frequently asked questions below:

Getting in touch with us:

Haven’t been able to find the answer you were looking for, or do you need more help? There are several ways you can get in touch with us - please see the below options:
Live Chat:
  • The fastest and quickest way to contact us is through our Live Chat team. The Alton Towers Holidays Live Chat Wizards are on hand to assist with any queries relating to your existing booking. 

Live Chat


  • You can contact our Guest Experience Team via telephone. Please be aware at certain times we may be experiencing very high call volumes and long wait times.
  • If you need to contact us regarding booking or amending a restaurant reservation, please visit our Restaurant Information page. Our Guest Experience Team has the same table reservation availability as shown online.

0300 023 0611Calls charged at a local rate.


  • Alternatively, you can contact our email team by filling out our Contact Us form, and a member of our Team will be in touch. Our average response time is 3-5 working days. We recommend using our Live Chat service for the fastest response during our opening hours. 

The Guest Experience Opening Hours:

  • Monday - Friday: 9am- 9pm
  • Saturday & Sunday: 9am- 5.30pm
  • Please note that these hours may vary during Bank Holidays.