Existing booking

Getting in touch

If you have an existing booking, the fastest and easiest way to find your booking information and chat with our team is to log into Manage My Booking. Here you'll find all the latest need-to-know information about your upcoming break, plus, you'll be able to download your e-vouchers, add extras & amend your booking.

Manage My Booking

Know before you go

Have some questions about your upcoming short break? We've got you covered!  Take a look at our helpful checklist below that has everything you need to know before you go, including breakfast, dinner and ticket information:

A Checklist Before You Arrive

Live Chat

The fastest and easiest way to contact our team is via Live Chat, please click below. 

Live Chat


How do I use my Theme Park tickets? + We've created an article with everything you need to know about your e-vouchers, including how to download them, when they're valid and opening hours throughout the year!
Take a look

Can I book my breakfast & dinner? +

Breakfast is included in your escape and will be served in the hotel that you're staying in. You will just need to book a table in advance by visiting the link below.

Dinner isn't included in your package unless stated otherwise at the time of booking. You are welcome to enjoy your evening meal in any one of our Resort Restaurants. We recommend booking in advance due to popular demand via the link below.

Book my meals

How can I amend my booking? +

To give you peace of mind and flexibility you can amend your booking online. Take a look and the article below for all you need to know.

Amend my booking

How do I use my Extraordinary Golf voucher? +

Your Extraordinary Golf voucher can be used once on any date throughout the duration of your stay, and you are not required to book an entry time. Our team will give you the next available golf timeslot (subject to opening times). Take a look at our information page below more for FAQs.

Extraordinary Golf Information