Government Guidelines - Latest Information

Latest Information:

I have received a voucher and would like to know how to redeem it. 

  • Vouchers can be booked for stays throughout 2021. Simply go through the booking process as usual and enter your voucher code as a payment method at check-out. The balance of your voucher will be deducted from the total cost of your break. 
  • Your voucher code will be sent via email and must be redeemed by the 30th June 2021. 

​ I wish to discuss my booking with a member of your Guest Experience Team. ​​

  • You can visit our FAQs by visiting our Coronavirus information page, for all the latest information. 
  • If you're booking has been affected by our closure dates and you would like to speak to a member of the Guest Experience Team, please fill out our contact us form and a member of our team will contact you. Our team is receiving a high number of calls and emails at the moment, resulting in longer wait times. Therefore, if you need to contact us we kindly ask you to fill out the form above.