Leaving feedback on a visit or recent experience

How: If you would like to feedback on any part of your Shortbreak experience with Alton Towers Holidays, please fill out our Guest Contact Form below.
When: To ensure that we are able to investigate your feedback fully, please contact us within 28 days of your visit. We regret that we are unable to assist with feedback after this time.

Each contact form completed is reviewed by a member of our Guest Experience Team who will respond to your query as soon as possible. Typically, we personally respond to emails within 10 working days.

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